In accordance with the Law of Ukraine “On Personal Data Protection” No. 2297-VI dated 01.06.2010 and other regulatory legal acts regulating the protection of personal data, the website https://grandspa.com.ua/ (hereinafter referred to as the “Site”) establishes the following privacy policy.

General provisions regarding the use of personal data

This Privacy Policy (hereinafter referred to as the “Policy”) defines the procedure for processing and protecting information about individuals and legal entities who use the Grand Spa Resort Website.

By using the Site and providing your personal data through feedback forms, booking forms or investment forms, you consent to the processing and use of your personal data in accordance with this Policy and the current legislation of Ukraine.

Use and purpose of collecting personal data

The personal information of site visitors collected during registration is primarily used to provide services in accordance with your needs, primarily for the provision of services or in contractual relationships, as well as to answer your questions. We may also use your contact information in mailings, namely to inform you about new opportunities, promotions and other news. 

We act in accordance with this Privacy Policy, based on the Regulations on the Processing and Protection of Personal Data and on the basis of the current legislation of Ukraine. We have the right to store Personal Data for as long as necessary to implement the purpose specified in this Policy or within the time limits established by the current legislation of Ukraine or until you delete this data.

Personal data of minors

The Site does not knowingly collect personal data from persons under the age of 18 without the consent of their parents or legal representatives. If you are a parent or legal representative and you discover that your child has provided us with their personal data without your consent, please notify us immediately.

In case of booking accommodation for minors:

• All data must be provided exclusively by parents or legal representatives.
• It is necessary to provide the contact details of the adult responsible for the minor.
• When checking in, you will need to provide documents confirming the authority of the representative.

We commit to:

• Delete all personal data of minors collected without parental consent immediately upon discovery
• Provide additional protection for the data of minors
• Do not use minors' data for marketing purposes

Providing access to information

When using the Site, some personal data may be transferred to the following categories of third parties:

1. For technical service providers:
   • Hosting providers to ensure the operation of the Site
   • Analytics services to analyze traffic and improve the Site's performance
   • To booking system providers for order processing
2. To the Company's partners:
   • Transport companies (in case of ordering a transfer)
   • Travel agencies (when booking through partners)
   • Insurance companies (if necessary, insurance registration)
3. To government agencies:
   • In cases provided for by the legislation of Ukraine
   • At the official request of law enforcement agencies
   • To enforce court decisions

At the same time, we guarantee that:

• Data transfer is carried out only to the extent necessary to perform specific functions.
• All third parties undertake to ensure the confidentiality of the data received.
• Data transfer is carried out in compliance with the requirements of personal data protection legislation.

Our Site uses cookies and similar technologies to improve your user experience and analyze Site usage. Cookies are small text files that are stored on your device when you visit the Site.

Types of cookies we use

 

Like most websites, Grand Spa Resort places small files (known as "cookies") on your computer to collect information about how you browse our site.

 

You can check out our cookie policy, to get detailed information about the types of cookies we use and why we use them.

Necessary technical cookies: These cookies are necessary for the Site to function and provide the services you request. They provide basic functionality, such as page navigation and access to secure areas of the Site. The Site cannot function properly without these cookies.

Analytical cookies: We use these cookies to collect information about how visitors use our Site. This information helps us improve the Site and understand which sections of the Site are most interesting to users.

Functionality cookies: These cookies allow the Site to remember your preferences and personalize your experience. They may remember your language or region to provide a more personalized experience.

Cookie management

You can control and/or delete cookies as you wish. You can delete all cookies already on your device, and you can also set most browsers not to place them. However, in this case, you may have to manually adjust some settings each time you visit the Site, and some services and features may not work.

Shelf life

The storage period for cookies on your device depends on their type:

• Session cookies are deleted after you close your browser.
• Persistent cookies are stored until they expire or are deleted by the user.

Information protection

The Company takes reasonable steps to: protect personal data from unauthorized access, disclosure, alteration or destruction and to maintain accurate and up-to-date personal data accordingly. We also strive to ensure that our partners and service providers with whom we share personal data adhere to all recommendations to maintain the security of their processing.

The following measures are taken to protect personal data collected through the Site:

• Secure servers for storing information
• Regular security system updates
• Limited access to personal data
• Internal information protection protocols

Privacy Policy Change

The Site Administration reserves the right to make changes to this Policy. When making changes, the current version indicates the date of the last update. The new version of the Policy comes into force from the moment it is posted on the Site, unless otherwise provided by the new version of the Policy.

Contact information

Grand Spa Resort, managed by the Management Company Fomich Hotels Group, ensures an appropriate level of protection of your personal data. For questions regarding this Privacy Policy and the processing of personal data on the Site, you can contact us:

• By phone: +38 073 320 4085
• By email: sales@grandspa.com
• Address: Ivano-Frankivsk region, Polyanytsya village, Bukovel resort

The management company Fomich Hotels Group guarantees timely consideration of all requests and appeals regarding the processing of personal data.

This Privacy Policy is a public document developed in accordance with the requirements of the legislation of Ukraine and available to all users of the Grand Spa Resort Hotel Website, which is managed by Fomich Hotels Group.

The document regulates the use of personal data and is mandatory for all users of the Site. By using the Site, you confirm your agreement to the terms of this Privacy Policy.

Last updated: 27.02.2025