In accordance with the provisions of the Law of Ukraine “On Personal Data Protection” No. 2297-VI dated 01.06.2010, the Law of Ukraine “On Electronic Commerce” No. 675-VIII dated 03.09.2015, and the EU Directive on e-Privacy (2002/58/EC), as well as taking into account international standards and practices in the field of personal data protection and privacy on the Internet, the following cookie policy is established.

1. WHY IS POLICY NEEDED?

1.1. General provisions

This document has been developed to ensure transparency and openness in relations between Grand Spa Resort and Conference, managed by the Fomich Hotels Group Management Company, and website users. https://grandspa.com.ua/ (hereinafter referred to as the “Site”). The Policy is intended to provide comprehensive information on how the Site uses cookie technology to improve user experience, ensure security, and optimize the operation of all services.

In today's digital environment, the use of cookies has become an integral part of the functioning of websites. They help create a more personalized and convenient experience of using the Site for both our guests and potential investors. Understanding the importance of protecting personal data and privacy of our users, we consider it necessary to explain in detail all aspects of the use of cookies on our Site.

1.2. Definition of concepts

Cookies are small text files that are automatically created and stored on a user's device (personal computer, smartphone, tablet or other device) when visiting our Site. These files contain unique identifiers and basic information about settings that allow the Site to "remember" the user's actions and preferences over a period of time.

It is worth noting that cookies are not malicious software and cannot harm the user's device. They serve solely to improve the interaction between the user and the Site, providing a more personalized and efficient user experience.

2. WHAT ARE COOKIES USED FOR?

On our Site, cookies perform a wide range of important functions, which can be divided into several key categories:

Functionality: Cookies are critical for the proper functioning of the Site's core features, such as navigating between pages, accessing secure areas, and storing information during a booking session. They ensure the continuity and stability of all Site services.

Personalize your experience: Using cookies, we can remember your language settings, regional preferences, browsing history, and other settings, allowing us to create a more personalized experience on each subsequent visit to the Site.

Analytics and Optimization: Cookies allow us to collect anonymous statistical information about how visitors use our Site. This information helps us identify the most popular sections, identify potential problems, and continually improve the functionality of the Site.

Security: Certain types of cookies are used to protect users' confidential information, especially when dealing with booking forms and investment inquiries.

3. TYPES OF INFORMATION COLLECTED

During the operation of cookies on our Site, the following categories of information are collected and processed:

Technical information: Includes data about the type and version of the browser, operating system, screen resolution, language settings and other technical parameters of the user's device. This information helps us optimize the display of the Site for different devices and ensure the correct operation of all its functions.

Statistical information: Contains data on the duration of stay on the Site, the sequence of transitions between pages, the most visited sections and the time spent on each page. Analysis of this information allows us to better understand the needs of our users and improve the structure of the Site.

Interaction Information: Includes data about interaction with various interface elements, filling out forms, using search and filtering functions, and other user actions on the Site.

4. WHAT COOKIES ARE USED?

Our Site uses different types of cookies, each of which performs specific functions:

Necessary cookies: These cookies are essential for the correct functioning of the Site. They provide basic navigation, access to secure sections and the correct operation of booking forms. Without these cookies, the proper functioning of the Site is impossible.

Functional cookies: These are designed to improve the usability of the Site. They remember your preferences, such as interface language, font size, and content display preferences. Thanks to these cookies, you do not need to re-configure your settings each time you visit.

Analytical cookies: Used to collect statistical information about the use of the Site. This data helps us understand how visitors interact with the Site, which pages are the most popular, and which interface elements need improvement.

Marketing cookies: Help us display relevant offers and advertising materials that may be of interest to a particular user, based on their previous actions on the Site.

5. HOW TO DELETE/DISABLE COOKIES?

We respect the right of users to control the use of cookies. Below are detailed instructions on how to manage cookies in the most popular browsers:

For Google Chrome:

1. Open the browser settings menu by clicking on the three vertical dots in the upper right corner of the window
2. In the “Privacy and Security” section, find the “Cookies and other site data” subsection
3. Here you can:
   • View all available cookies
   • Delete individual or all cookies
   • Block the creation of new cookies
   • Set exceptions for individual sites

For Safari:

1. Open the “Safari Preferences” menu
2. Go to the “Privacy” tab
3. In the “Cookies and website data” section, you can:
   • Block cookies completely
   • Allow them only for visited sites
   • Delete specific or all existing cookies
   • Configure custom rules for individual websites

6. CONTACTS

Grand Spa Resort and Conference, managed by the Management Company Fomich Hotels Group, is always ready to provide additional clarifications regarding the use of cookies on our Site. You can contact us using the following contact details:

Phone: +38 073 320 4085 Email: sales@grandspa.com Address: Ivano-Frankivsk region, Polyanytsia village, Bukovel resort

Our technical support and data protection specialists are ready to provide professional advice and help with any issues related to the use of cookies and personal data protection.

7. REVIEWING THIS POLICY

The management company Fomich Hotels Group regularly reviews and updates this Policy in accordance with changes in legislation, technological updates and improvements to the functionality of the Site. When making significant changes to the Policy, we notify users by posting a corresponding notice on the Site.

We recommend that you periodically review this document for possible updates and changes. By continuing to use our Site after changes are made to the Policy, you confirm your agreement to the updated terms.

Use of our Site constitutes your agreement to the terms of this Cookie Policy as amended.

Last updated: 27.02.2025