This document has been developed in accordance with the requirements of the Law of Ukraine “On Electronic Commerce” No. 675-VIII dated 03.09.2015, the Law of Ukraine “On Copyright and Related Rights” No. 3792-XII dated 23.12.1993, as well as other regulatory legal acts of Ukraine regulating relations in the field of electronic commerce and protection of intellectual property rights. The provisions of this document establish the rules and conditions of use of the website, the rights and obligations of users, as well as the responsibilities of the parties.

1. Copyright

Website https://grandspa.com.ua/ (hereinafter referred to as the “Site”) is the object of intellectual property rights of Grand Spa Resort and Conference, which is managed by the Management Company Fomich Hotels Group. All property and non-property rights to the materials posted on the Site, including but not limited to text materials, photographs, graphic images, audio and video materials, design solutions, program code and other intellectual property objects, belong to Grand Spa Resort and Conference and/or its licensors and are protected in accordance with the legislation of Ukraine on copyright and related rights.

Any unauthorized use of the Site materials, including their copying, distribution, transfer to third parties, public reproduction or modification, is strictly prohibited without the prior written permission of the copyright holder. Violation of these requirements may result in liability in accordance with the current legislation of Ukraine.

2. Site content

The Site is a comprehensive information resource designed to provide users with comprehensive information about the services and opportunities of Grand Spa Resort and Conference. The Site content is created to ensure maximum information content and convenience for two main categories of users: hotel guests and potential investors.

The information content of the Site includes:

• Detailed description of hotel rooms and apartments of different categories
• Current investment proposals and development projects
• Information about infrastructure and additional services
• Photo galleries and virtual tours

The management company Fomich Hotels Group ensures regular content updates and keeps it up-to-date. However, given the dynamic nature of the hotel business, some service parameters may change, so to obtain the most accurate information, it is recommended to contact the hotel representatives directly.

3. Permitted Use of the Site

As part of the operation of the Site, users are granted a non-exclusive right to use its functionality in accordance with its intended purpose. Permitted use includes:

For private users and hotel guests:

• Getting to know the hotel and its services
• Using the online booking system to reserve rooms and services
• View photo galleries and virtual tours
• Using feedback forms to communicate with hotel representatives

For potential investors:

• Access to information about investment opportunities
• Using specialized forms to submit investment requests
• Obtaining detailed information about financial indicators and development prospects
• Ability to request additional information via secure communication channels

It is strictly forbidden:

• Attempt to gain unauthorized access to the administrative part of the Site
• Use automated scripts to collect information
• Posting false information when filling out forms
• Use the Site to distribute spam or malware
• Take actions aimed at disrupting the normal functioning of the Site

4. Changes to the site

The management company Fomich Hotels Group, as the responsible operator of the Site, constantly monitors and improves its work. In this regard, we reserve the right to make changes to the functionality and content of the Site without prior notice to users. Such changes may include:

• Updating service information 
• Modification of the Site's functionality
• Changing the design and structure of pages
• Adding new sections and removing outdated ones
• Updating technical infrastructure
• Introduction of new services and features

At the same time, we guarantee that any changes are made to improve the user experience and improve the quality of service. In the case of planned technical work that may affect the availability of the Site, we try to inform users in advance and choose the least active time for such work.

5. Disclaimer of Warranties

Grand Spa Resort and Conference and the Management Company Fomich Hotels Group make every effort to ensure the accuracy and relevance of the information posted on the Site, however:

We cannot guarantee the absolute uninterrupted operation of the Site and its individual services. Technical interruptions in operation may occur for reasons beyond our control, including, but not limited to: problems with the Internet connection, server equipment failures, attacks on the site, etc.

Information on prices and availability of services may change dynamically, and we do not guarantee the constant availability of all specified services at the specified prices. Final confirmation of the reservation and cost of services is made after contacting the reservations department directly.

We are not responsible for:

• Decisions made by users based on information posted on the Site
• Damages that may arise from the use or inability to use the Site
• Technical errors and delays in the operation of the Site
• Actions of third parties that may affect the operation of the Site

6. Trademark information

All trademarks, service marks, trade names and logos displayed on the Site, including but not limited to “Grand Spa Resort and Conference” and related designations, are registered trademarks or service marks owned by Grand Spa Resort and Conference or used under applicable license agreements.

The use of any trademarks, service marks, and logos without the prior written permission of the copyright owner is strictly prohibited. Any unauthorized use may violate trademark, copyright, unfair competition, and/or other laws.

7. Other terms and conditions applicable to your use of the website

Our Privacy Policy sets out the terms on which we process any personal information that we may obtain from you or that you provide to us. By using the Website, you consent to such processing and warrant that all data provided by you is accurate.

Our Cookie Policy contains information about cookies used on the website.

7. Feedback

To ensure effective communication with users of the Site, Grand Spa Resort and Conference, managed by the Management Company Fomich Hotels Group, provides the following communication channels:

Contact information for general questions: Phone: +38 073 320 4085 Email: sales@grandspa.com Address: Ivano-Frankivsk region, Polyanytsia village, Bukovel resort

Our representatives are ready to provide professional advice and assistance on the following issues:

• Booking rooms and additional services
• Organization of conferences and business events
• Investment opportunities and cooperation
• Technical issues of the Site
• Suggestions for improving the service

The management company Fomich Hotels Group guarantees professional consideration of all applications within the deadlines established by law and undertakes to provide comprehensive answers to all questions within our competence.

Use of the Site constitutes full and unconditional acceptance by the user of all provisions of these Terms of Use. In case of disagreement with any provision of these Terms, the user is obliged to immediately stop using the Site.

Last updated: 27.02.2025